SHIPPING & RETURNS

Shipping Policy

Shipping Policy

At Robert Bissell, we are committed to providing reliable and efficient shipping services for our customers. Please review the following information to understand our shipping policies:

1. Processing Time:

  • Orders are typically processed and typically shipped within 10 business days after payment confirmation. Some prints require custom work or made-to-order items may require additional processing time.

2. Shipping Methods:

  • Most orders are shipped via FedEx 2-day Shipping to mainland USA addresses.
  • We offer standard and expedited shipping options for domestic and international orders. Shipping methods and carriers may vary depending on the destination and shipping preferences selected at checkout.

3. Shipping Rates:

  • Currently US$65 for most addresses (Alaska, Hawaii, Canada, and other countries are calculated at the time of order.).
  • Shipping rates are calculated based on the weight of the package, destination, and selected shipping method. Rates will be displayed during the checkout process before payment.

4. Delivery Time:

  • Delivery times vary depending on the shipping method selected and the destination. Estimated delivery times will be provided at checkout and may be subject to delays beyond our control, such as customs processing for international orders.

5. International Shipping:

  • We ship internationally to many countries around the world. International shipping rates and delivery times may vary depending on the destination and local customs regulations. Customers are responsible for any customs duties or taxes incurred upon delivery.

6. Order Tracking:

  • Once your order has shipped, you will receive a shipping confirmation email with tracking information. You can track the status of your shipment online using the provided tracking number.

7. Shipping Restrictions:

  • Some items may be subject to shipping restrictions based on size, weight, or destination. We reserve the right to cancel orders or adjust shipping methods for restricted items.

8. Incomplete or Incorrect Addresses:

  • It is the customer’s responsibility to provide accurate and complete shipping information at the time of checkout. We are not responsible for orders lost or delayed due to incorrect addresses provided by the customer.

9. Shipping Damage:

  • In the rare event that your order arrives damaged during transit, please contact us immediately for assistance. We will work with the shipping carrier to resolve the issue and ensure a replacement or refund is provided.

10. Contact Us:

  • If you have any questions or concerns about our shipping policy, contact us at support@robertbissell.com for more information

Contact Information:
Email: support@robertbissell.com
Phone Number: (213) 505-6804

Return Policy

Return Policy

At Robert Bissell, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, you may return the item(s) within 30 days of delivery for a refund or exchange, subject to the following conditions:

1. Return Eligibility:

  • Items must be returned in their original rolled condition, unused and undamaged, with packaging intact.
  • Artwork prints must be returned unframed, rolled, and in their original protective packaging.
  • Prints that have been framed, stretched are not eligible for returns.

2. Return Process:

  • To initiate a return, please contact our customer service team at support@robertbissell.com to obtain a return authorization.
  • You will be responsible for return shipping costs unless the return is due to our error or a defective product.

3. Refunds:

  • Once your return is received and inspected, we will process a refund to your original payment method within 10 business days.
  • Original shipping charges are non-refundable.

4. Exchanges

  • If you wish to exchange an item for a different size or design, please contact us to arrange for an exchange.
  • Exchanges are subject to product availability.

5. Damaged or Defective Items:

  • If you receive a damaged or defective item, please contact us immediately for assistance. We will arrange for a replacement or refund.

6. International Returns:

  • International returns are subject to the same conditions and process as domestic returns, but customers are responsible for any additional customs duties or taxes incurred.

7. Contact Us:

  • If you have any questions or concerns about our return policy, contact us at support@robertbissell.com for more information.